Effective October 11, 2026
These terms apply to purchases from Urban Abstracts Co at urbanabstracts.co, operated by Urban Abstracts LLC. For questions, contact [email protected].
Made-to-order products
Our products are made to order. Urban Abstracts Co handles your order questions and customer service throughout production and delivery.
Review the materials, measurements, photos, selected options and any size guide before ordering. Product images illustrate the item; small differences caused by screen display or print production can occur. This does not excuse materially incorrect, faulty or misdescribed goods.
Ordering and payment
Prices are shown in US dollars. Shipping charges and applicable taxes are shown before payment. We currently ship within the United States.
Payments are processed through Stripe and the payment methods displayed at checkout. We do not receive or store full card numbers or card security codes. Only use payment methods you are authorized to use.
We email an order confirmation after checkout. If we cannot fulfill an order, we will notify you and refund any amount paid for the unfulfilled items, including applicable shipping and taxes.
Delivery
Production and delivery estimates vary by product and destination. An estimated arrival date includes production and transit; it is not a guaranteed delivery date.
If we cannot ship within the promised timeframe, we will notify you about the delay and your cancellation/refund options. If your package is late or missing, contact us so we can investigate.
See Shipping & Returns for production estimates, tracking and delivery help.
Returns, quality issues and cancellations
We do not accept change-of-mind returns or exchanges for customer-selected size, color or design. This does not prevent remedies for confirmed damaged, defective, misprinted, incorrect or lost orders.
For confirmed order problems, our policy provides a replacement at no additional cost or a refund. Please contact us promptly with your order number and, for product issues, clear photos. Do not mail any item without instructions.
Email immediately to request a change, address correction or cancellation. If we can stop the order before production begins, we will cancel and refund it. Once production begins, change-of-mind cancellation is generally unavailable.
Our Shipping & Returns policy forms part of these terms. Nothing in these terms limits rights or remedies that applicable law does not allow us to exclude.
Accounts and customer information
You may check out as a guest. If you create an account, keep your password secure and use accurate contact information. Tell us promptly if you believe your account has been used without permission.
We use order, account and support information as described in our Privacy Policy and Cookie Notice.
Store content and acceptable use
Store content and designs are protected by applicable intellectual-property law. Purchasing a product does not grant a license to reproduce its artwork or site content. Do not use the site for fraudulent transactions or to interfere with other shoppers or the store’s operation.
Updates and contact
Updated terms apply to orders placed after their effective date. Changes do not remove the rights attached to an existing order.
For questions or order assistance, email [email protected]. We aim to respond within 3 business days. We operate online and do not provide walk-in customer service.