Effective October 11, 2026
Made for you. Backed for quality. Every Urban Abstracts product is made to order. We do not accept change-of-mind returns or exchanges, but we help when an order arrives damaged, defective, misprinted, incorrect, or is confirmed lost in transit.
Shipping within the United States
We currently ship to addresses within the United States. Shipping charges and applicable taxes are shown at checkout before you pay.
Your item goes into production after your order is placed. Most orders take approximately 2–5 business days to produce, with shipping time added afterward. Some products and busy periods take longer. Business days exclude weekends and public holidays.
Use the estimated delivery date shown for your destination at checkout where available. That date estimates arrival, including production and shipping; do not add the production window again. Estimates are not guaranteed delivery dates.
Items in your order may arrive in separate packages. Check each shipment’s tracking for its progress.
Tracking and delivery questions
When your order ships, we send tracking information to the email address used at checkout. You can also check My account if you created an account.
If your package is late, check the tracking and delivery address, then email [email protected] with your order number. We aim to respond within 3 business days.
If we cannot ship within the timeframe promised for your order, we will notify you with a revised estimate and explain your option to cancel the unshipped items for a full refund. If we cannot fulfill your order, we will refund it.
Change-of-mind returns and exchanges
Because each item is produced for your order, we do not accept returns, refunds or exchanges for changing your mind, selecting the wrong size or color, or preferring a different design.
Please review the product’s measurements, materials, photos and any size guide before ordering. Ask us if you need help choosing. This restriction does not apply when we send an incorrect item or the product has a confirmed fault.
Damaged, defective, misprinted or incorrect items
Email [email protected] as soon as you notice a problem, preferably within 30 days of delivery, with:
- Your order number and the affected item.
- A short description of what went wrong.
- Clear photos showing the item and the issue; include packaging photos if they help show shipping damage.
For a confirmed issue, you can choose a replacement at no additional cost or a refund. Discounted items receive the same quality coverage.
In most cases, photos are enough and you will not need to return the item. Do not mail any item unless we provide specific instructions. If a return is needed for a confirmed product fault, we will arrange it at no cost to you.
Minor screen-to-print color differences can occur. A materially incorrect print, item or product description is still something we will help resolve.
Lost shipments
If your order has not arrived after its estimated delivery date, contact us promptly, preferably within 30 days of that date. We will investigate the shipment and work with the carrier to resolve the issue. For a confirmed lost shipment, you can choose a replacement at no additional cost or a refund.
Reporting within these 30-day windows helps us investigate and resolve order problems promptly. These windows do not limit rights or remedies you have under applicable law.
Changes, cancellations and address corrections
Email us immediately with your order number if you need to change or cancel an order. Production can begin quickly, so we cannot guarantee changes.
If we can stop your order before production begins, we will confirm the cancellation and refund you. Once production begins, change-of-mind cancellations are generally unavailable.
Please double-check your shipping address before paying. If a package is returned because you supplied an incorrect or incomplete address, or did not claim it, additional shipping charges may apply. We will confirm any charge before arranging reshipment. You will not be charged to correct an error in our production or fulfillment process.
Refunds
Approved refunds go to the original payment method, not compulsory store credit. We confirm when the refund has been issued. Most card refunds appear within 5–10 business days, depending on the payment provider and bank; other payment methods may differ.
Refunds for confirmed order problems include the affected item and applicable taxes and shipping. A full-order refund includes the original shipping charge. Contact us if the refund has not appeared after the expected processing period.
Contact
Urban Abstracts Co handles your order questions and helps resolve any problems. Email [email protected]. We aim to respond within 3 business days.
Nothing in this policy removes consumer rights that cannot be excluded by law. Policy changes apply to orders placed after the updated effective date.