Need a hand? Email [email protected]. We aim to respond within 3 business days.
How are your products made?
Every item is made to order. Materials, measurements and features vary by product; check the listing before choosing.
When will my order arrive?
Most orders take approximately 2–5 business days to produce, followed by shipping. Check the delivery estimate for your destination at checkout where available. An estimated arrival date already includes production and shipping. Some products and busy periods take longer.
Where do you ship, and what does shipping cost?
We currently ship within the United States. Your shipping charge and applicable taxes are shown at checkout before payment.
How do I track an order?
Use the shipment tracking sent to your checkout email address. If you created an account, you can also check My account. An order may arrive in more than one package.
Can I return something because I changed my mind?
We do not accept change-of-mind returns or exchanges, including a size, color or design you selected. Each item is made for your order. Please check measurements and any size guide, or ask us before buying.
What if something arrives damaged or incorrect?
Email your order number, a description and clear photos as soon as possible, preferably within 30 days of delivery. For a confirmed damaged, defective, misprinted or incorrect item, choose a free replacement or a refund. Usually you will not need to return it. Sale items receive the same quality coverage.
What if my order is late or missing?
Check tracking and your delivery address, then contact us. For a confirmed lost shipment, we offer a free replacement or a refund. Please report missing deliveries promptly, preferably within 30 days after the estimated delivery date, so we can investigate and resolve the issue.
Can I cancel or change an order?
Email immediately. If we can stop it before production begins, we will cancel and refund it. Production can begin quickly, so changes and cancellations are not guaranteed.
Can I pay without creating an account?
Yes. Guest checkout is available. Checkout displays the payment options available for your order.
Where should I send a return?
Please do not mail anything without our instructions. We do not have a walk-in return location, and most quality issues are handled through photos.
How do refunds work?
Approved refunds go to your original payment method. We confirm once issued. Most card refunds appear within 5–10 business days, although your bank or payment provider determines the posting time.
Read the full Shipping & Returns policy, Privacy Policy and Terms.