Urban Abstracts Co · Online store
For product questions, order help, shipping issues or privacy requests, email [email protected].
We aim to respond within 3 business days, excluding weekends and public holidays. This is our response target, not a promise that every issue will be fully resolved within that time.
Get help with an order
Include your order number, the email address used at checkout and a brief description of your question. For damaged, defective, misprinted or incorrect items, attach clear photos of the problem.
Please do not email your full card number, security code or account password.
Changes and cancellations
Email us immediately if you need an address correction, change or cancellation. Orders go into production quickly. We can help where production has not begun, but cannot guarantee that a request can be stopped in time. See Shipping & Returns.
No walk-in or drop-off returns
We operate online and do not offer a retail counter or return drop-off location. Please do not mail any product without our instructions. Most confirmed quality issues can be resolved using photos.
Privacy requests
Use the same support email and put “Privacy request” in your subject line. We will explain the next steps and ask only for information reasonably needed to verify your request.
Urban Abstracts Co is operated by Urban Abstracts LLC.