Effective October 11, 2026
Urban Abstracts Co, operated by Urban Abstracts LLC, uses personal information to run urbanabstracts.co, process orders and provide customer support. Contact us about privacy at [email protected].
Information we collect
Orders and accounts. We collect information you provide, such as your name, email address, shipping and billing addresses, optional phone number, ordered items and account details. We use it to process payment, fulfill orders, send order updates and provide support.
Payment information. Stripe and your selected payment provider process payment details. Urban Abstracts does not receive or store full card numbers or card security codes. We receive payment references, transaction status and limited payment details needed for receipts, refunds and fraud prevention.
Support and reviews. We receive the messages and product photos you send us. If you submit a public review, its content and the displayed reviewer name may be visible to other visitors. Review systems may collect technical information to prevent spam.
Technical and browsing information. Our website and providers may process IP addresses, browser/device information, requested pages, timestamps and security or performance logs. Cookies and browser storage maintain your cart, account session and privacy choices. Optional store analytics and marketing tools can process page views, product/cart activity and checkout progress when enabled through the site’s privacy choices. See Cookie Notice.
How we use information
We use information to:
- Process, produce and deliver orders.
- Send necessary order, shipping, account and support messages.
- Investigate payment problems, quality issues and lost shipments.
- Operate, secure and improve the store.
- Keep financial and transaction records and meet applicable obligations.
- Send marketing email when you sign up, and use optional analytics/marketing features according to your choices.
Newsletter signup is optional. You can unsubscribe using the link in a marketing email or contact us. Unsubscribing from marketing does not stop necessary order and account messages.
Providers who help operate the store
We share the information needed for their services with:
- Production and fulfillment service providers and delivery carriers: order contents and delivery/contact details needed to produce, ship and resolve an order.
- Stripe and selected payment providers: payment and transaction information needed to process payments, refunds and fraud checks.
- Brevo: contact and order information for connected email/customer services; optional browsing/cart events when marketing tracking is enabled.
- Hosting and Cloudflare: technical request information needed to serve, protect and monitor the website.
These providers operate under their own privacy terms as well as their service arrangements with us. Processing may occur outside your state or country.
We do not sell customer mailing lists. We may share information where required by law or reasonably necessary to protect customers, resolve disputes or operate the business.
Privacy choices and browser signals
Use the Privacy Choices link in the footer to manage optional analytics and marketing. A Global Privacy Control signal is treated by our site preference manager as a refusal of those optional purposes. Necessary cart, payment, account and security services continue to operate.
Changing a choice applies to newly activated optional tools; reload the page after withdrawing a previously enabled choice so tools already loaded are no longer active. Conventional “Do Not Track” settings are not separately interpreted by our site preference manager; use Privacy Choices or Global Privacy Control.
Browser privacy choices and newsletter subscription are separate: choosing marketing cookies does not itself sign you up for marketing emails.
Retention and your requests
We retain information as needed to fulfill orders, provide support, maintain financial records, resolve disputes and meet applicable requirements. Retention depends on the information and its purpose; some transaction records must be kept after an account is deleted.
Depending on applicable law, you may have rights to access, correct or delete information, or limit certain uses. Email [email protected] with “Privacy request” in the subject. We may ask for information reasonably needed to verify your identity, normally using your order or account details. We respond within applicable legal timeframes and do not penalize you for making a privacy request.
Security, children and changes
We use safeguards appropriate to operating an online store, but no online transmission or storage system is completely secure. Please do not email payment credentials or account passwords.
The store is not directed at children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information.
We update this page when our practices change and display the new effective date. For privacy questions, email [email protected].